The number of fraud attempts and incidents—as well as identity theft—continues to rise, and we are working vigorously to offer the best security for you. By working together to make security a priority, we can help in safeguarding your important information.
With constant monitoring, if we suspect a problem with your debit card you will receive a telephone call asking you to verify the validity of a transaction. The automated phone call will display 1-844-682-4502 as the caller ID. If there is no answer, the system will leave a message requesting a call back and will provide a case number for the call. When calling back, the Representative will identify themselves as “Fraud Detection Center.” If you do not return the call, a live Fraud Analyst will reach out to you to verify the transaction. In these situations, we will provide the necessary card and transaction information for you to verify and will not ask you to disclose any further card or account related information. If you have any doubts about the call, contact the bank and we can verify the validity of the call.
Other common scams may come from email or text messages. Know that we will not ask you to disclose or verify your username, password, identity or account/debit card specific information via email or text message. If you suspect that an email or text message is coming from a source posing as Northwest Community Bank or the Divisions, Collinsville Bank and Litchfield Bancorp, do not click or respond and notify us.
There has been a significant increase in fraudulent check scams. Be wary of receiving unexpected checks in the mail and report any unusual activity on your account. If thieves gain access to your account information and/or your personal identity documents, they may use this information to access your account by impersonating you.
In this complex, ever-changing time, we monitor, learn and forecast to prevent fraud, and where necessary address unlawful activity. The best defense is for you to be aware of scams and be diligent about the security of your personal information. Together we can defend against the ramifications of fraudulent activity.
For more information on scams, visit the Consumer Financial Protection Bureau at:
www.consumerfinance.gov/consumer-tools/fraud/ or call 855-411-2372.